Terms & Conditions

1. About Our Services

NZeTA.org is a privately owned travel assistance website operated by Voyage California LLC, a California-based travel agency.

We provide professional travel support services including, but not limited to:

• Travel authorization application assistance
• Document preparation and review
• Administrative processing
• Customer support
• Travel guidance
• Destination information
• Application status updates
• Travel-related information and resources

Our services are designed to simplify the application process for travelers.

2. Independent Private Service

NZeTA.org is not a government agency.

We are not affiliated with, endorsed by, sponsored by, or acting on behalf of:

• The Government of New Zealand
• Immigration New Zealand
• Any embassy or consulate
• Any government authority

Using our services is entirely optional. Applicants may choose to submit applications directly through the appropriate official government channels without using our services.

3. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or you have the legal authority to act on behalf of a minor.
• All information provided is true, accurate, complete, and current.
• You have the legal authority to submit applications for every traveler included in your booking.
• You will promptly notify us if any submitted information changes before processing is completed.

4. Customer Responsibilities

You are solely responsible for ensuring that all information submitted through our website is accurate and complete.

This includes, but is not limited to:

• Full legal name
• Passport information
• Date of birth
• Nationality
• Contact details
• Travel information
• Uploaded documents

Incorrect or incomplete information may result in delays, additional document requests, refusal of the application, or cancellation by the relevant government authority. NZeTA.org is not responsible for errors caused by inaccurate information provided by the applicant.

5. Passport Requirements

It is your responsibility to ensure that your passport:

• Is valid.
• Meets the validity requirements for your intended travel.
• Is not damaged.
• Contains accurate information.
• Belongs to the applicant.

Submission of an application does not extend passport validity or replace a passport.

6. Government Decisions

Approval or refusal of any travel authorization is determined solely by the relevant New Zealand government authority.

NZeTA.org cannot:

• Guarantee approval.
• Influence government decisions.
• Expedite government processing beyond available official services.
• Reverse a refusal or cancellation.

Government decisions are final.

7. Processing Times

Processing times displayed on this website are estimates only.

Actual processing times may vary depending on:

• Government workload
• Public holidays
• Security reviews
• Technical issues
• Additional document requests
• Peak travel periods
• Government system maintenance

NZeTA.org is not responsible for delays caused by government authorities or circumstances beyond our control.

8. Fees and Payments

All fees displayed on our website include the applicable service charges and, where stated, any government fees.

Prices may change without prior notice until payment has been successfully completed.

Payments may be made using the payment methods available on our website.

Once payment has been successfully processed, you authorize us to begin providing the requested services immediately.

9. Refund Policy

Refund requests are governed exclusively by our published Refund Policy.

By purchasing our services, you acknowledge that you have read and accepted the Refund Policy.

Once an application has been submitted for processing, refunds are generally not available except where required by applicable law.

10. Duplicate Applications

Applicants are responsible for ensuring that duplicate applications are not submitted.

No refunds will be provided if:

• You submit another application through the official government website.
• You submit duplicate applications through our website.
• Another person submits an application on your behalf.
• Multiple travel agencies submit applications for the same traveler.

Processing begins shortly after payment is received.

11. Customer Communication

By submitting an application, you agree that we may contact you regarding your application using:

• Email
• SMS (where available)
• Telephone
• Customer portal notifications

These communications may include:

• Application updates
• Document requests
• Payment confirmations
• Approval notices
• Customer support responses

12. User Accounts

Where user accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Keep your password secure.
• Notify us immediately of any unauthorized access.
• Accept responsibility for all activities under your account.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our services, you consent to the collection, storage, processing, and disclosure of your information as described in that policy.

14. Intellectual Property

Unless otherwise stated, all content on NZeTA.org is owned by Voyage California LLC or its licensors.

This includes:

• Website design
• Logos
• Graphics
• Icons
• Text
• Images
• Software
• Databases
• Source code
• Documentation

No content may be copied, reproduced, modified, distributed, or republished without our prior written permission.

15. Website Availability

While we strive to maintain uninterrupted access to our website, we do not guarantee that the website will always be available.

Temporary interruptions may occur due to:

• Scheduled maintenance
• Software updates
• Internet outages
• Server failures
• Cybersecurity incidents
• Third-party service interruptions

We are not liable for losses resulting from temporary service interruptions.

16. Third-Party Services

Our website may use third-party service providers including:

• Payment processors
• Cloud hosting providers
• Email delivery providers
• Security services
• Analytics providers
• Fraud prevention services

These providers operate under their own terms and privacy policies.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Voyage California LLC, NZeTA.org, its officers, employees, contractors, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Use of this website.
• Government processing delays.
• Government refusals.
• Airline cancellations.
• Missed flights.
• Missed cruise departures.
• Technical failures.
• Website interruptions.
• Third-party service failures.
• Internet outages.
• Loss of business.
• Loss of profits.
• Travel disruptions.

Where permitted by law, our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

18. Indemnification

You agree to defend, indemnify, and hold harmless Voyage California LLC, NZeTA.org, its directors, officers, employees, affiliates, contractors, and service providers from any claims, damages, liabilities, costs, expenses, or legal fees arising from:

• Your use of this website.
• Your violation of these Terms.
• Information you submit.
• Your infringement of any third-party rights.

19. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Earthquakes
• Floods
• Fires
• Pandemics
• Epidemics
• Government actions
• War
• Terrorism
• Civil unrest
• Internet outages
• Cyberattacks
• Power failures
• Transportation disruptions

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the state or federal courts located in California, unless otherwise required by applicable consumer protection laws.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Disclaimer, and any other policies published on our website, constitute the entire agreement between you and Voyage California LLC regarding the use of our services.

23. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

The revised version will become effective immediately upon publication on this page.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

24. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support team through the Contact Us page available on our website.

We will make every reasonable effort to respond to your inquiry promptly.